ALEN, Inc. Names Callaway Director of Sales & Marketing

ALEN, Inc. Names Callaway Director of Sales & Marketing

Mobile, AL— October 1, 2018 — ALEN, Inc. has named Judy Callaway Director of Sales and Marketing. In this a new role, Callaway will lead the company’s efforts in sales and marketing strategies, planning and execution.

Callaway joins ALEN, Inc with more than 25 years of sales and marketing experience in the technology industry. Regarding her selection to this post, Ms. Callaway said, “It is an honor to be selected to lead the charge of telling the remarkable story of the innovative and technically superb solutions that are available to support private and public law enforcement. ALEN is working every day to improve the lives and safety of these officers and it is a privilege to be part of the ALEN team.”

About ALEN, Inc.

ALEN, Inc. is a cloud solution provider for U.S. government agencies and private organizations. Partnering with Microsoft as an Azure Government MSP and Nlets as a Strategic & Hosting partner, ALEN provides CJIS compliant solutions such as Computer Aided Dispatch (CAD), Records Management (RMS), Secure Instant Messaging, and eCitation.

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Apple closes law enforcement loophole for the iPhone


As a law enforcement officer do you think this is a good or bad thing?

Apple closes law enforcement loophole for the iPhone


The company will include a new feature, called USB Restricted Mode, in a future update of its iOS software, which runs on iPhones and iPads.

The feature disables data transfer through the Lightning port one hour after a phone was last locked, preventing popular third-party hacking tools used by law enforcement from accessing the device. The port can still be used for charging.

"We're constantly strengthening the security protections in every Apple product to help customers defend against hackers, identity thieves and intrusions into their personal data," Apple said in a statement Wednesday. "We have the greatest respect for law enforcement, and we don't design our security improvements to frustrate their efforts to do their jobs."

The update could reignite tensions between Apple and the US government, which wants technology companies to include backdoors — official ways to get around encryption and other security measures — on their devices. Technology companies including Apple have objected to such requests.

Reuters and The New York Times first reported that Apple (AAPL) had confirmed the new feature. Vice's Motherboard previously reported that Apple was testing the change.

If a law enforcement agency wants to gain access to an iPhone, its options are limited, even with a warrant. The data on the device is encrypted and cannot be pulled off without cooperation from Apple or the phone's owner -- or possibly by using a corpse's fingerprint.

The FBI and Apple faced off over the issue in court in 2016. The FBI demanded Apple create special software so it could unlock the iPhone belonging to one of the attackers in the San Bernardino shooting in 2015.

Apple didn't end up building that software. Instead, the FBI purchased a tool from a third-party that let it hack into the device.

The practice has spread in recent years, with law enforcement agencies around the world buying devices that can pull information off a locked phone. Companies including Cellebrite and Grayshift sell the devices, which plug into the Lightning port.

Apple told CNNMoney that its security update, including the Restricted Mode feature, is meant to prevent criminal attacks rather than stymie law enforcement agents investigating cases. The update fixes a vulnerability that could be exploited by bad actors and police alike, the company said.

"There are over 700 million iPhones in the hands of consumers. Patching any and all vulnerabilities as quickly as possible is ... the only responsible path to protect the public," said Alex Rice, co-founder of HackerOne, a firm that helps large companies detect security flaws.

An internet privacy advocate said Apple's move was a win for the security of all iPhone users.

"Law enforcement is in the golden age of surveillance, with an unprecedented ability to look into every aspect of our lives, and more data available than ever before," said Kurt Opsahl, deputy executive director at the Electronic Frontier Foundation. "We should not weaken security for millions of innocent users just to keep one exploit working longer."

The FBI and the Department of Justice did not immediately respond to requests for comment outside of regular office hours.

The update will be available in iOS 12, the company's latest mobile operating system, when it comes out later this year. iOS 12 works on the iPhone 5S and later models.

But Jay Kaplan of cybersecurity firm Synack doesn't think it will be long before other techniques for getting into iPhones become available. Companies like Cellebrite that have based their business on it are likely to already have other tools stockpiled, he said.

Cellebrite didn't immediately respond to a request for comment.

-- Jethro Mullen contributed to this report.

CNNMoney (San Francisco)
First published June 13, 2018: 9:35 PM ET




Plans & Pricing

Thank you for your interest in ALEN, Inc. pricing plans. For more information on our plans and pricing, please inquire here or call us at 1-877-824-9313.

Address and Phone

ALEN, Inc.
6207 Cottage Hill Road, Ste G
Mobile, Alabama 36609

Toll Free: 1 (877) 824-9313
Phone: 1 (251) 661-3949
Fax: 1 (866) 848-9216


Frequently Asked Questions

Are there any yearly maintenance fees?

No. We do not charge a yearly maintenance fee. Access to Support is also free 24/7.

Do I have to purchase any special equipment?

No. That's the amazing thing about our solutions being 100% cloud based. You are never required to purchase dedicated servers, network or other hardware to use our solutions. All we require is that you have a computer, Internet connection and a web browser. 

What about billing cycles?

We are commonly asked if a full year payment is required in advance, that answer is no. Billing can be structured to our your needs either on a quarterly or yearly basis.

Is the Free Trial really "free"?

Absolutely! We want you to test drive our solutions to make sure that they are a fit for your department before you subscribe. Too often departments become stuck with a solution that does not work because they could not try it first. We do not believe that a slide presentation is how you learn about our solutions, diving in and making it a part of your day-to-day operations does. Our free trials include everything that we offer with the package that you select, including 24x7x365 support and training. 

What type of law enforcement can access your solutions?

Our cloud solutions are ideal for the following types of law enforcement or related agencies:

Airport Police Departments
Campus Law Enforcement
Conservation Law Enforcement
Harbor Police Departments
Military Law Enforcement Agencies
Police Departments
Private Security Services
Railroad Law Enforcement
Sheriffs Departments
State Police/Highway Patrols
Transit Authorities
Tribal Law Enforcement



Criminal Justice Information

Our Cloud Criminal Justice Information solution, known as S.I.M.S. (Single Input Multiple Search), allows qualified law enforcement agencies and their officers to access real-time criminal justice information held with federal or state databases.

A benefit of our Cloud Criminal Justice Information solution is that it is just one component of our overall platform. Instead of your officers logging into applications spread out over several systems, using our cloud platform allows for centralized storage and access to all of your agencies information in real-time.

Just one of the many advantages officers find is that they are no longer dependent on waiting on dispatch to respond to inquiries for tag or driver’s license validation. This means less time on a traffic stop, lower radio overhead, and an increase in officer safety. To learn more about the benefits and features of our Cloud Criminal Justice Information solution contact us today.

*Search options will vary State-to-State. This is a list of the most common types available in most States. For a full comprehensive list of the allowed searches for your State please contact us.

Also includes! Instant Messaging | Vehicle Locator/Mapping


  • State & NCIC Database Connectivity*
  • III Criminal History (state regulated)
  • DMV Photos displayed (state regulated)
  • Insurance Validation (state regulated)
  • Audio and Visual Alerts on hot list items and warnings
  • Transactional Audit Log
  • Multiple Search options per state
  • View easy to read formatted response or raw response
  • Compatible with Driver’s License Scanners
  • Compatible with Vigilant LPR Software
  • & More!