Support


Located in Mobile, Alabama, our technical support team is available to help you 24 hours a day, 7 days a week, 365 days a year. We know you're busy, so we provide you with a number of options for you to contact us. From phone, email to on-line request submission, our friendly and knowledgeable staff is waiting to hear from you. All requests will be responded to as quickly as possible and by the same means they are received.

Toll Free: 1 (877) 824-9313
Phone: 1 (251) 661-3949

Support Guidelines

Business Hours
  • Hours of Operations: 0800 - 1700 (Central Time Zone)
  • Phone Calls - Calls that result in a message being left for return call will be returned within 1 hour.
  • Email/Web - Email and web requests will be responded to within 3 hours. If your issue is urgent we request that you call in.
After Hours
  • Hours of Operations: 1701- 0759 (Central Time Zone)
  • Phone Calls - Calls that result in a message being left for return call will be returned within 1 hour.
  • Email/Web - Email and web requests will be responded to the next business day. If your issue is urgent we request that you call in.
ALEN Support