Computer Aided Dispatch (CAD)

Dispatchers are the first-first responders. The need to manage multiple calls for service (CFS) and communicate silently and quickly with all officers is paramount.  ALEN’s Computer Aided Dispatch Solution checks all the boxes for CAD Operators:  Speed, Ease of Use, Efficiency.  

Features:

  • Multi-Agency - Dispatchers can dispatch to as many agencies as needed from one or more dispatch locations
  • Fast, Easier User Interface - designed with dispatchers in mind
  • Audible call out to officers - dispatcher keys in "radio log" informaton and an audible is read out in the dispatched vehicle
  • Real-time information shared between all responders
  • Customization of screens by users.
  • Upload and attach any digital files to the CFS record (911 audio)
  • Address Book for rapid entry of location information
  • Quickly reassign calls with one click
  • Create necessary RMS cases with one click
  • Import Results from NCIC Queries on Parties and Vehicles into CFS

A truly mobile CAD Solution, the ALEN CAD Platform enables secure, silent communication via the Mobile Data Terminals (MDT) while it records the complete call history.  This alternative to radio communication and required documentation of activities and conversations enables dispatchers and dispatch supervisors to manage more calls that possible with other systems.  

Patrol Supervisors and other members of management can view all CAD activity, including officer location.  If needed, additional personnel can be added to the Call For Service