Client Referral Program Policy

Eligibility

Current ALEN Clients are eligible to participate in the Program. 

Submissions

For a referral to be accepted, all information must be submitted by the referring client via ALENs online referral form at  https://alen-usa.com/referrals or by contacting the ALEN Sales Team via phone at 1 (877) 824-9313 option 1. 

Referral Qualification

A qualified referral must be a new customer to ALEN. In the event ALEN is already engaged at some level in the sales process with the referral you submitted, ALEN will inform you of such activity within seven (7) business days.

Reward Eligibility & Issuance Terms

Upon the referral contracting with ALEN, the referring Client will be informed of their eligibility for reward. The reward will be confirmed and applied once the referral pays their first ALEN invoice.

Reward

Application of the confirmed reward is as follows:

  • Referring client will receive credit on their next invoice.
  • The credit will be equal to the lesser of two amounts
      • Either fifty percent (50%) of the referring client’s monthly subscription fee
      • Or, two times (2X) the referral client’s monthly subscription fee
  • Regardless of the billing cycle of the Referring Client, the credit will be applied to the next regular invoice.

Example 1

  • The referring Client’s monthly subscription fee is $1,000.00.
  • Referral Client’s contract is for $300.00 per month.
  • Referring Client credit will be $500.00 because 50% of $1,000 is less than 2 times $300.00.

Example 2

  • The referring Client’s monthly subscription fee is $1,000.00.
  • Referral Client’s contract is for $200.00.
  • Referring Client credit will be $400.00 because 50% of $1,000 is more than 2 times $200.00.

Limitations

The reward credit can be received a maximum of six (6) times within a single calendar year. Example as follows:

  • Referring Client refers six (6) agencies and ALEN successfully converts them into paying clients.
  • Referring Client receives six (6) referral credits within the same calendar year.
  • No other referral credits will be approved until the beginning of the next calendar year.
  • For current ALEN Clients (as of this Programs announcement day, May 16, 2019), we will honor the six (6) referral limit for the remainder of calendar year 2019 without the need for prorating.
  • For future ALEN Clients, they will have the remainder of their first calendar year of service to accumulate the maximum of six (6) referral credits.

Other

ALEN may suspend or terminate this referral program or a client’s ability to participate in it at any time for any reason. ALEN can update these terms at any time without prior notice.