How to Clear Browser Cache

The magic of internet browsers can be helpful but can also (sometimes) interfere with what we really want to do.  ALEN encourages its users to periodically clear the browser’s cache so that all of the benefits of our programming can be enjoyed by each user.  Sometimes our new features do not present themselves because our browser is trying to “help” us by using a previously displayed style or setting.  Please use the instructions below to clear your browser’s cache.

Instructions for clearing your browser’s Cache:

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keystroke shortcut.  While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.  Once the menu pops up, click the button to “Clear Data” or if you are using IE, it will say “Delete”.

IMPORTANT:  Be sure to close/quit the browser and restart it after completing this process.  

If you need help completing this please call our support team at 877-824-9313 and choose option 2.