At ALEN, we recognize that information is one of the most powerful tools available to law enforcement. Fast and reliable information at the touch of a button allows agencies and officers to protect themselves and the public. Understanding the needs of law enforcement and developing solutions for those needs is what drives and shapes the Mission, Vision and Values of our business.
Software as a Service
ALEN is a Law Enforcement service provider that is 100% cloud based. We utilize a Software as a Service or “SaaS” model. This provides a cost-effective, flexible, and secure alternative to a traditional in-house managed software application.
Our network consists entirely of law enforcement agencies. It provides secure access to federal NCIC, state, and local law enforcement data in a cost effective manner to all size departments. We designed the network to significantly reduces upfront agency cost through the removal of the need for expensive servers, routers or firewalls. The solution also eliminates the need for the law enforcement agency to incur the added expense of implementing and maintaining a wireless network or infrastructure.
At ALEN we take network and application security seriously. We are committed to ensure that our network and application are constantly monitored, tested and upgraded to stay ahead of internet security threats. We maintain a strict security policy that meets FBI CJIS requirements as well as the Nlets Security Policy.
You don’t stop protecting us, so we don’t stop supporting you. Located in Mobile, Alabama, our technical support team is available to help you 24 hours a day, seven days a week. We know you’re busy, so we provide you with a number of options for you to contact us. From phone, email to online form submission, our friendly and knowledgeable staff is waiting to hear from you. All support requests will be responded to as quickly as possible and by the same means they are received.