Who We Are

Headquartered in Mobile, Alabama, we are a leading provider of cloud solutions for federal, state, and local law enforcement throughout the United States. Our goal is to provide agencies of all types and sizes with secure, affordable, and efficient solutions that utilize the latest technologies available today.

When you team up with us, you will benefit from real-time data collaboration, faster data-driven decision making, and increased officer safety. Our superior technology combined with the most reliable network and customer service has made us the solution of choice for hundreds of law enforcement agencies.


Cloud Solutions

Records Management (RMS)

Our cloud Records Management Solution (RMS) is designed so that a department can manage its cases, records, documents, and other related activities from their initial generation, completion, and final archival. Your officers can securely access their case information from anywhere, at any time by using their department issued computer and any modern internet browser. Click below to learn more about this robust solution and how it can modernize your department.

Male police officer working on laptop in car

Computer Aided Dispatch (CAD)

Emergency 911 Dispatcher

Our cloud Computer Aided Dispatch (CAD) solution is designed to be the principal application used by public safety departments to manage law enforcement incidents from the initial time an incident is reported to its conclusion. Our solution can be used to initiate a call for service, to dispatch, maintain the status of responding units, and to generally manage the incident. Accessible through any modern internet browser means that both the dispatcher and field responders can communicate during an incident in real-time. Click below to learn more about this robust solution and how it can modernize your dispatch processes.


Officers have enough to worry about without having to log into applications spread out over several systems. Using our cloud platform allows for centralized storage and access to all of your agencies information in real-time.

Officers save even more time when you combine this with our Criminal Justice Information solution. It gives them the ability to import DMV related information directly into the citation.

Typical results are a traffic stop time reduction from 15 to 5 minutes! This not only increases officer safety, but increases their chances of stopping more violators per day.

Traffic cop standing by sports car

CJI & NCIC Access (S.I.M.S.)

Criminal records

Our Cloud Criminal Justice Information solution allows qualified law enforcement agencies access to real-time criminal justice information held with federal or state databases.

Depending on your state, you’ll be able quickly access things like: DMV Information, Insurance Validation, Criminal History, Wanted Person, Gang Member, Sex Offender, Firearm, and more.

With our integrated solution, officers are no longer dependent on dispatch to respond to inquiries for tag or driver’s license validation. When paired with eCitation, this means less time on a traffic stop, lower radio overhead, and an increase in officer safety.

Security & Compliance

  • FBI CJIS Security Policy Compliant
  • FIPS 140-2/3 Encryption Standard Enforced
  • TLS 1.2 Encryption Protocol Enforced
  • Data Encrypted In-Transit & At-Rest
  • Multi-Factor (2FA) Advanced Authentication
  • Infrastructure is Highly Available & Geographically Redundant
  • ALEN Infrastructure Providers Meet/Exceed FedRAMP High & FBI CJIS Security Compliance
  • Security First Development Practices
  • & More!
Site Security Icon

24x7x365 Technical Support

Technical Support Team

Located in Mobile, Alabama, our technical support team is available to help you 24 hours a day, 7 days a week, 365 days a year. We know you’re busy, so we provide you with a number of options for you to contact us. From phone, email to on-line request submission, our friendly and knowledgeable staff is waiting to hear from you

Get in Touch With Us


Toll Free: +1 (877) 824-9313 Option 1
Local: +1 (251) 661-3949 Option 1
Email: sales@alen-usa.com


Toll Free: +1 (877) 824-9313 Option 2
Local: +1 (251) 661-3949 Option 2
Email: support@alen-usa.com

Send Us a Message