Support

Talk to us about anything

Let us know what you need

Whether you need a download, have a question or want to discuss an idea, this is the place. 

Located in Mobile, Alabama, our technical support team is available to help you 24 hours a day, 7 days a week, 365 days a year. We know you’re busy, so we provide you with a number of options for you to contact us. From phone, email to on-line request submission, our friendly and knowledgeable staff is waiting to hear from you. All requests will be responded to as quickly as possible and by the same means they are received.

Call us at 1(877) 824-9313 – Email us at support@alen-usa.com – Click on the life ring in the upper right corner of every screen inside the system.

During Business Hours

Our support team takes phone calls, monitors email and monitors chat during our business hours of 8am Central time to 5pm Central time. Call us at 877-824-9313 Option 2 or email us at support@alen-inc.com. Phone requests received during our business hours will be responded to withing one hour. Email or web requests will be responded to within 3 hours.

Overnight Support

Our support team takes call from 5pm Central Time until 8am Central time. If you are one of the lucky ones who works those hours, you are never alone. Be sure to call 877-824-9313 and choose Option 2. Our on call support technician will answer or respond within 1 hour and take care of your request on the spot!

Completing this form is the same as sending an email only you’re already here.  This a great way to send suggestions for additional features of the applications and request technical assistance.  If you want a phone call back, please provide the best call back number in the body of your message.